Help & How-To Guide
Everything you need to know about booking appointments and managing your account
Install as a Mobile App
Add this site to your home screen for quick access, just like a native app.
On iPhone/iPad (Safari):
- Tap the Share button (square with arrow)
- Scroll down and tap "Add to Home Screen"
- Tap "Add" to confirm
On Android (Chrome):
- Tap the menu button (three dots)
- Tap "Add to Home screen"
- Tap "Add" to confirm
Book an Appointment in 3 Steps
Enter Your Info
Name, phone & horse details
Pick Date & Time
Choose an available slot
Confirm Booking
Submit your appointment
Your Account
To log in and view your appointments, invoices, and horses, you need a password set up. You can create one when booking, or ask staff to set one up for you.
Go to loginTip:At the top of the booking form, you'll see a "Returning Customer?" toggle. Turn this ON if you've booked before to quickly select your horse from our records.
For New Customers:
Enter Your Information
Fill in your name, phone number, and optionally create a password for your account. Check the SMS box if you'd like to receive text confirmations.
Enter Horse Information
Enter your horse's barn name (required), registered name (optional), and trainer name (optional).
Select a Date
Tap the date field to open the calendar. You can book up to 7 days in advance.
Choose a Time Slot
Available times are shown as white buttons. Unavailable/full slots are grayed out. Tap an available time to select it.
Will-Call Option:If you're flexible, check "Call me for next available" at the top and we'll contact you when the earliest slot opens up.
Submit Your Booking
Tap "Book Appointment" to submit. Staff will review and confirm your appointment.
For Returning Customers:
Toggle "Returning Customer" ON
This lets you select your horse from our existing records instead of typing everything again.
Find Your Horse
Choose to find your horse by Trainer, Owner, or search all horses. After selecting a trainer/owner, their horses appear at the top. You can also add a new horse with the "+ New Horse" button.
Set Notification Preferences
After selecting your horse, you'll see a "Notify Number" field (pre-filled from your records) and a "Send text reminders" checkbox. This lets someone else make the booking and receive the reminders if needed.
Select Date, Time & Book
Pick your date and time slot (or use "Call me for next available"), then submit your booking.
Note:All online appointments are reviewed by staff. If there are any scheduling conflicts, we'll contact you to reschedule.
Owner Account
Horse owners can view appointments, invoices, and horses. Owners can update registered names and assign trainers.
Trainer Account
Trainers can book for multiple horses, add new horses, manage owner information, and view all related invoices.
How to Get Account Access
- Password Required: You need a password set up to log in. You can create one when booking, or ask staff to set one up for you.
- Trainers: Trainers can add new owners with contact info when creating or editing horses.
- Staff Setup: Staff can set up your account and password through the admin dashboard.
Becoming a Trainer
Trainer accounts require verification. Contact the spa staff to be set up as a trainer. Once approved, you'll have access to additional features like adding horses and managing multiple clients.
Logging In
Visit the account page and select whether you're an Owner or Trainer. Find your name in the list, then enter your password to access your dashboard.
Go to loginViewing Your Horses
From your dashboard, tap "Horses" to see all horses linked to your account. Each horse card shows the horse's name, registered name (if any), and owner information.
Adding New Horses (Trainers)
Trainers can add new horses by clicking "Add Horse" in the Horses tab. You can:
- Enter the horse's barn name and registered name
- Link to an existing owner in the system
- Create a new owner with name, phone, and email
- Skip owner assignment to add later
Editing Horse Information
Click on any horse to edit its information. Owners can update the registered name. Trainers can also update the horse's barn name and owner contact information.
Linking Horses to Owners
If a horse doesn't have an owner linked, trainers can add one by editing the horse and either selecting an existing owner or creating a new one.
What is Pickup & Drop-off?
If you need help transporting your horse to and from the spa, you can request our pickup and drop-off service. Staff will pick up your horse, bring them to the spa for their session, and return them afterward.
Requesting Service
During booking, toggle on the "Pickup & Drop-off" option. You'll need to provide:
- Ready for pickup after: The earliest time we can pick up your horse
- Return before: The latest time we should have your horse back
- Stall number: Where to find and return your horse
- Barn name: (Optional) Which barn your horse is stalled in
How It Works
Staff will schedule the spa session based on your time preferences and coordinate pickup accordingly. You don't need to select a specific appointment time - just let us know your availability window.
Tip: Leave time fields blank if any time works for you.
Your dashboard gives you access to all your account information. Log in with your password to access these features:
Appointments
View upcoming appointments and past history for all your horses.
Invoices
View and download PDF invoices for completed appointments.
Horses
Manage your horses and update their information.
Viewing Invoices
Tap "Invoices" from your dashboard to see all invoices. Tap any invoice to view details and download as PDF. Invoices show the date, horse, services provided, and payment status.
Appointment History
Your dashboard shows upcoming and recently completed appointments. Tap "Appointments" to see your full history:
- Upcoming appointments with date and time
- Appointment status (scheduled, completed, cancelled)
- Payment status
Ready to book an appointment?
Book Now